Refund and Returns Policy

At Leaf-n-Life, we are committed to delivering the finest premium tea products. We aim to provide our customers with an exceptional tea experience. If for any reason you are not satisfied with your purchase, our return and replacement policy is designed to ensure your satisfaction.

1. Replacements:

a. Parcel Acceptance:

Please do not accept the parcel if the package sealing is tampered with.

b. Request for Replacement:

To request a replacement, please initiate the process within 5 days of the delivery date. Replacements will be considered in the following cases:

• i. Damaged/Incorrect Product Received:
  • Attach a picture of the delivered order along with the invoice for internal quality checks.
  • Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.
• ii. Item Missing from Order:
  • Attach an image of the invoice of the delivered parcel.
  • Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.
• iii. Expired Product Received:
  • Attach a picture of the product showing the expiry date along with the invoice.
  • Allow us 24 hours to review your ticket and send you a replacement after necessary internal checks, if applicable.

2. Returns:

We do not accept returns on any products for the following reasons:

• We are committed to reducing our carbon footprint.
• The freshness of tea products is affected during the return process.

3. Conditions for Replacements and Cancellations:

• The following conditions apply for replacement and cancellation requests:
• Replacement requests must be initiated within 5 days from the date of delivery.
• Reports of damaged, missing, or expired products must be made within 5 days of delivery.
• Cancellation requests must be made within 4 hours of placing the order or before your order has been shipped, whichever occurs first.
• If the wrong product was ordered by the customer, it is not eligible for replacement or cancellation.

Need help?

Contact us at leafnlifetea@gmail.com for questions related to refunds and returns.